About / F.A.Q
SHIRTSTUCKEDIN SINCE 2010
SHIRTSTUCKEDIN PTY LTD
ABN: 21 610 561 665
Japan & Australia
***PLEASE EXPECT DELAYS WITH SHIPPING / DELIVERY DURING THE PANDEMIC REGARDING COVID-19 & AUSTRALIA POST. WE NOW OFFER DHL INTERNATIONAL & DOMESTIC EXPRESS SHIPPING. SHIRTSTUCKEDIN WILL CONTINUE PROCESSING, FULFILLING & SHIPPING PRODUCTS DAILY (MONDAY-SATURDAY) FROM AUSTRALIA GLOBALLY & DOMESTICALLY AS PER USUAL. IF YOUR ORDER IS EXPRESS IT WILL AUTOMATICALLY BE GIVEN PRIORITY FOR ANY VACANT FLIGHTS TO ENSURE THE FASTEST DELIVERY POSSIBLE. PLEASE READ THE LATEST UPDATE BY AUSTRALIA POST BELOW - IF YOU'RE WANTING PACKAGES AS QUICKLY AS POSSIBLY WE HIGHLY SUGGEST TAKING ADVANTAGE OF DHL DOMESTIC & INTERNATIONAL EXPRESS SHIPPING***
AUSTRALIA POST - COVID-19
We've updated our delivery time estimates for all available destinations and services based on our latest performance data, as well as information from airlines and international postal partners.
These estimates are subject to change and should be used as a guide only. The delivery times are estimated from the time of posting in Australia to delivery in metro locations in the destination country. They don't include time spent in customs, which is out of our control.
If your item was sent using the Courier or Express service and hasn’t arrived by the estimated delivery timeframe provided, contact us so we can investigate. For items sent via our Standard service, please allow 10 business days after the estimated delivery timeframe prior to contacting us.
Due to increased travel time between facilities for items lodged from SA, TAS or NT please allow additional time for delivery as per below:
Express – add 3 business days to all estimated delivery times.
Standard and Economy - add 7 business days to all estimated delivery times.
Note that items addressed to the suspended destinations will be returned to the sender.
Q. When will my order be dispatched?
A. All orders are processed & dispatched the same day between Monday-Friday, depending what time your order is placed. To ensure your order has been processed and ready for shipping you will receive a confirmation email. Please also take into consideration on release dates these times might have some minor delays due to larger volumes of orders at once.
Q. How long will it take to arrive?
A. Based on which shipping option you choose anywhere between a few working days and a couple of weeks for all orders outside of Australia. Please be aware that there are extended delays at this stage due to the pandemic *as stated above*. The estimated shipping times listed below are not accurate during this time.
- International Economy ECO-AIR (4-6 Weeks)
- Regular Shipping (This Is For Stickers) - 4-6 weeks currently
- Regular With Tracking (1 Week) - EXCLUDING COVID-19
- Express (EMS) Tracking (4-5 Days) - EXCLUDING COVID-19
- DHL International & Domestic Express Worldwide (NEW TO SHIRTSTUCKEDIN) 3-5 Business Days.
Q. I ordered the wrong size item, can I exchange it for another?
A. Simply email your full name and order number to inform us immediately. To ensure the process is as quick as possible please return it to the FROM address (below) with a note inside to remind us what we're amending and your request will be for-filled as quickly as possible. In doing so you will incur the cost of the return postage.
Return Form Below - Please print & fill this out and ensure it is in your order when being returned to us.
PO BOX 3334
Q. What is your refund policy?
A. No refunds will be made after payment however if you're in need of a size or variation exchange we will do our best to deal with that as quick as possible pending the stock is available. If this is the case please refer to the point above for the quickest possible turnover x
Q. Are your racing gloves FIA/SIA approved?
A. Our DRIVING FORCE racing gloves are NOT FIA or SFI approved.
Q. What currency is the store priced in?
A. US Dollars - We are an international company both trading and selling in the USD currency.
Q. How can I pay?
A. Paypal, VISA, Mastercard, American Express & Sezzle
SHIRTSTUCKEDIN Pty Ltd is not responsible for duties, taxes, or customs fees under any circumstance that your country may have in place. The buyer will be held accountable for any country restriction, duty tax, or any other fees collected on your end.
Please also take the time to review you order before finalising everything; including the correct inventory & variants to your desire, name & address' to ensure all items reach you quickly & safely. Once the order has been finalised & processed there will be no alterations from that point. If you have made a mistake during the process please email us ASAP.
Both your support & patience is greatly appreciated - I am a one-man team and will do my absolute best to continue bringing inventory that has inspired me from shooting around the globe. If you have any questions or requests please do not hesitate to email us.- firstname.lastname@example.org.
Have Fun Along The Way. Casey x